Customer Service


Empower your Customer Service Team to effectively communicate with your homeowners

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SAPPHIRE Build provides a complete history of each home, including the vendors, options and color selections. Homeowners can submit and check the status of service requests and service orders over the internet via the home buyer portal.

  • Track Home History/Customer History
    • Pre & Post Closing Notes
    • Track Warranty Effective Date
    • Home Specific Vendor List
  • Generate Service Requests
  • Set Service Appointments
  • Submit service orders to Trade Partners Via portal
  • Homeowner Portal  for Home Owners to submit their requests
  • Customer Service App for the Service Managers

All our warranty technicians said during their reviews that the best thing that happened in their jobs during the past year was the implementation of SAPPHIRE Build.

Debi Gallegly

American West